Shipping policy

Shipping Policy

Last Updated: 17 August 2026

At Vatsal Lab, we work to make sure your order reaches you safely and on time. This Shipping Policy explains our order processing, shipping methods, delivery timelines, shipping charges, tracking, and what to do if your order is delayed or arrives with an issue.

Store: Vatsal Lab
Email: vatsallabs@gmail.com
Business Address: #1754, Near State Warehouse, New Kath Mandi, Bhiwani, Haryana – 127021, India

1. Shipping Methods

We currently offer shipping within India through third-party courier and logistics partners.

Depending on your location and product availability, your order may be shipped using:

  • Standard courier delivery
  • Express/priority delivery, where available
  • Other delivery services offered at checkout

The available shipping method for your location will be displayed during checkout.

2. Order Processing Time

Orders are generally processed within [1–3 business days] after successful payment and order confirmation.

Orders placed on weekends or public holidays may begin processing on the next business day.

Because some Vatsal Lab products are 3D-printed to order, certain products may require additional production time. If a product has a specific processing time, it will be mentioned on the product page or communicated to you after ordering.

Custom or personalized products may require additional processing time.

3. Delivery Timeframes

After your order has been dispatched, estimated delivery times are generally:

  • Major cities: [2–5 business days]
  • Other locations: [4–8 business days]
  • Remote areas: [5–10 business days]

These are estimates rather than guaranteed delivery dates.

Actual delivery times may vary depending on your location, courier availability, weather, holidays, transportation conditions, and other circumstances outside our reasonable control.

The estimated delivery timeframe will be shown at checkout where available.

4. Shipping Costs

Shipping charges may vary depending on:

  • Delivery location
  • Order weight and size
  • Shipping method
  • Product type
  • Promotional offers

The applicable shipping charge will be displayed at checkout before you complete your purchase.

Free Shipping

We may offer free shipping on selected products, orders above a certain value, or during promotional periods.

Where applicable, the free-shipping eligibility and minimum order value will be clearly displayed on our website or at checkout.

5. Tracking Information

Once your order has been dispatched, we will provide tracking information where tracking is available.

The tracking details may be sent to your email address or mobile number provided during checkout.

You can use the tracking information to monitor your shipment through the relevant courier’s tracking system.

Please allow up to 24–48 hours after dispatch for tracking information to become active.

6. Delivery Issues and Delays

Although we work with our shipping partners to deliver orders within the estimated timeframe, delays can sometimes occur.

Possible causes include:

  • Weather conditions
  • Public holidays
  • High order volumes
  • Courier delays
  • Incorrect or incomplete shipping information
  • Transportation disruptions
  • Remote delivery locations
  • Natural disasters
  • Government restrictions
  • Other circumstances beyond our reasonable control

If your order appears to be delayed, please first check the tracking information provided to you.

If the tracking information has not changed for [3–5 business days], or your estimated delivery period has passed, contact us at vatsallabs@gmail.com with your order number.

We will contact the courier and make reasonable efforts to help locate your shipment.

7. Incorrect Shipping Information

Customers are responsible for providing an accurate delivery address, phone number, PIN code, and other information required for delivery.

If an order is returned because of an incorrect or incomplete address, refusal to accept delivery, or repeated failed delivery attempts caused by the customer, additional shipping charges may apply for reshipment.

8. Damaged Packages or Products

If your package arrives visibly damaged, please take photographs of the package before opening it where possible.

If the product inside is damaged, defective, or incorrect, contact us at vatsallabs@gmail.com as soon as reasonably possible.

Please provide:

  • Order number
  • Photographs of the package
  • Photographs/videos of the product
  • Description of the problem

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

9. Missing or Lost Shipments

If tracking shows that a shipment has been delivered but you have not received it, please contact us as soon as possible.

We may work with the courier company to investigate the delivery.

If a shipment is confirmed as lost in transit, we will take appropriate steps to resolve the issue in accordance with applicable law and our policies.

10. Contact Us

For questions about shipping, delivery, tracking, or an existing order, contact:

Vatsal Lab
Email: vatsallabs@gmail.com
Business Address: #1754, Near State Warehouse, New Kath Mandi, Bhiwani, Haryana – 127021, India

Please include your order number when contacting us about an existing order so we can assist you more quickly.

Note: Delivery estimates and shipping charges may change from time to time. The shipping information displayed at checkout for your particular order will apply to that order, subject to applicable law.