Refund policy

Return & Refund Policy

Last Updated: 17 August 2026

At Vatsal Lab, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we will work with you to find an appropriate solution.

Store: Vatsal Lab
Email: vatsallabs@gmail.com
Business Address: #1754, Near State Warehouse, New Kath Mandi, Bhiwani, Haryana – 127021, India

1. Return Eligibility

You may request a return if:

You received a damaged product.
You received a defective product.
You received the wrong product.
The product is materially different from its description.
The product otherwise qualifies for a return under applicable law or the terms stated on the product page.

For standard products, eligible return requests must generally be submitted within [7 days] of delivery.

To be eligible, the product should generally be:

Unused and in its original condition.
Returned with its original packaging, accessories, and components where applicable.
Accompanied by the original order details or order number.

Some products may have different return conditions, which will be stated on the relevant product page.

2. Return Timeframe

Please contact us at vatsallabs@gmail.com within [7 days] of receiving your order if you want to request a return.

Your request should include:

Order number
Name used for the order
Reason for the return
Clear photographs or video of the product where relevant

Requests submitted after the applicable return period may not be accepted unless required by applicable law.

3. Return Approval

Once we receive your return request, we will review the information provided.

If your return is approved, we will provide instructions for returning the product.

Please do not send a product back to us without receiving return instructions from Vatsal Lab first.

Returned products may be inspected after they are received. If the returned product does not meet the applicable eligibility requirements, we may be unable to approve the return, subject to applicable law.

4. Refund Process

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will generally be processed through the original payment method used for the purchase, where technically possible.

Refund processing may take approximately [5–7 business days] after the return has been approved.

The time required for the refunded amount to appear in your bank account, card account, UPI account, or other payment method may depend on your payment provider or bank.

We are not responsible for delays caused by banks or payment processors after the refund has been successfully initiated.

5. Exchange Options

Where available, we may offer an exchange instead of a refund for:

Damaged products
Defective products
Incorrect products
Products that are materially different from the product ordered

Exchange availability depends on product availability.

If the exact product is unavailable, we may offer an alternative product, store credit, or refund as appropriate and subject to applicable law.

6. Damaged or Defective Products

If your product arrives damaged or defective, please contact us at vatsallabs@gmail.com as soon as reasonably possible and preferably within [48 hours] of delivery.

Please provide:

Order number
Clear photographs of the product
Photographs of the packaging
A short video showing the issue, where helpful

This information helps us investigate the issue with our manufacturing and shipping partners.

If the product is confirmed to be damaged, defective, or incorrectly supplied, we may offer:

Replacement
Exchange
Repair, where appropriate
Refund
Another appropriate remedy available under applicable law

Normal characteristics of 3D printing—such as minor layer lines, very small variations in texture, or minor differences in colour/finish—may not be considered defects where they are consistent with the product description.

7. Non-Returnable Items

Unless required otherwise by applicable law, the following items may not be eligible for return:

Custom-made products
Personalized products
Products manufactured specifically according to your requirements
Products that have been used, altered, damaged, or modified after delivery
Products returned without the required components or accessories
Products that are damaged because of misuse, improper handling, or normal wear and tear
Gift cards or digital products, where applicable

If a custom or personalized product is defective, damaged, incorrect, or otherwise covered by applicable consumer rights, please contact us and we will review the matter.

8. Return Shipping Costs

Damaged, defective, or incorrect products

If the return is due to a product being damaged, defective, incorrect, or materially different from what you ordered, Vatsal Lab will generally cover the reasonable return shipping cost, subject to verification and applicable law.

We may provide return instructions or arrange a return shipment where available.

Change-of-mind returns

If we offer returns for a change of mind or other customer-preference reasons, the customer may be responsible for return shipping costs unless otherwise stated on the product page or at checkout.

Return shipping costs are generally non-refundable unless required by applicable law or the return is due to an error on our part.

9. Products Returned Without Authorization

Please do not send products to our business address without first contacting us.

Unauthorized returns may be delayed or may not be processed until we can identify the associated order.

10. Order Cancellations

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has been processed, dispatched, or entered into production, cancellation may no longer be possible, particularly for custom or made-to-order products.

If cancellation is accepted, any applicable refund will be processed according to this policy and applicable law.

11. Refund Exceptions

A refund may not be available where:

The product has been damaged through misuse or improper handling.
The product has been substantially altered after delivery.
The return request falls outside the applicable return period.
Required return information cannot reasonably be verified.
The product is specifically identified as non-returnable and the exclusion is permitted by applicable law.

Nothing in this policy is intended to limit any mandatory consumer rights or remedies available to you under applicable Indian law.

12. Contact Us

For return, refund, replacement, or exchange requests, contact:

Vatsal Lab
Email: vatsallabs@gmail.com
Business Address: #1754, Near State Warehouse, New Kath Mandi, Bhiwani, Haryana – 127021, India

When contacting us, please include your order number and photographs/videos where relevant so that we can process your request efficiently.

Important: The timeframes shown above—particularly [7 days], [48 hours], and [5–7 business days]—should be updated to match the actual policy you want to offer. Your final policy should also be consistent with applicable Indian consumer-protection requirements.